Our Engagement to Happiness

At Das Keyboard, we stand behind our products. Once you purchase one of our products, if you are not entirely satisfied, you can return it for a full refund within 30 days. However, it needs to be in its original condition and packaging.

Terms and Conditions

• Money-back guarantee for 30 days after the purchase - product needs to be in its original condition and packaging
• Keyboards have a limited one year warranty. The warranty period is based upon the shipping date of the purchased product to the buyer.
• Warranty only applies to defects in materials and/or workmanship which occur during normal use.
• Warranty does not apply to those products that are damaged due to misuse, abuse, spillage, negligence or modification by any party other than Das Keyboard / Metadot.
• Warranty does not extend to any damage that occurs in shipment or due to natural phenomenon (i.e. lightning or line surges).
• Warranty will be voided if the original serial number on the product is removed by accident or intentionally.
• Product purchased through auctions, online auctions, etc. will not be covered by manufacturer warranty.
• If products are not purchased directly from Das Keyboard / Metadot, please contact your vendor or retailer.
• All items within warranty will be credited, replaced or repaired.
• No credit will be given for non-warrantied merchandise.
• No credit will be given for merchandise with physical damage.
• Current selling products up to 60 days after product line ends: credit given based upon the current selling price, or replacement given upon request.
• Discontinued products (after 60 days from our last selling price date): replacement or repair only.

 

Repair, Return and Exchange Procedure

1. Send us a request with the following information:
   • Tell us clearly what you need from us
   • Problem Description
   • Order ID and Date
   • Serial No
   • Model Name
   • Your Name
   • Telephone Number
   • Email Address
2. We will provide you with a RMA number for refund or an EMA number for repair and exchange
3. All customer labels, adhesives and markings on the return products MUST be removed and erased before being sent back for RMA. (Note: If the label adhesive covers any information on the product, or the labels cause any physical destruction to the product when removed, we will consider that as physical damage and not covered under the warranty.)
4. To ensure a full credit, please send the product in its original box including ALL accessories.
5. RMA shipments received MUST have the RMA number clearly visible on the outside package and include a copy of the RMA request form.
6. Items returned with physical damage are NOT covered under warranty.
7. Ship to:

        Das Keyboard / S2GA
        Attn: <your EMA or RMA number here>
        13505A Immanuel Rd
        Pflugerville, TX 78660
   	      

8. If not purchased directly from our online store, please contact your vendor or retailer for RMA/EMA procedure.