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Warranty and Return Policy

  • What is your return policy?

    • We offer a 30-day money back guarantee on all products purchased directly from daskeyboard.com. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. The product must be in its original packaging and in like-new condition. Customer is responsible for return shipping costs.

  • What is your warranty policy?

    • Das Keyboard products carry a limited warranty against manufacturing defects. The warranty covers defects in materials and workmanship under normal use. Please contact our support team with your proof of purchase and a description of the issue to initiate a warranty claim.

  • What are the warranty periods?
    • Mechanical keyboards1 year limited warranty
    Das Keyboard 5QS / 5QS Mark II1 year limited warranty
    Accessories1 year limited warranty
  • What does the warranty cover?

    • The limited warranty covers defects in materials and workmanship under normal use. This includes key switch failures, USB connector defects, PCB malfunctions, and LED failures on backlit models.

  • What does the warranty NOT cover?

    • The warranty does not cover damage caused by accident, misuse, abuse, negligence, unauthorized modification, improper installation, or normal wear and tear (such as keycap shine or cable fraying from excessive bending).

  • How do I make a warranty claim?

    • Contact our support team at daskeyboard.mojohelpdesk.com with your proof of purchase and a description of the issue. Our team will guide you through the process.

  • Do I need to register my product?

    • No product registration is required. Simply keep your proof of purchase (order confirmation email or receipt) for warranty claims.

  • Can I purchase an extended warranty?

    • We do not currently offer extended warranty options. However, our keyboards are built with premium components designed to last for many years of daily use.

  • What about products purchased from other retailers?

    • Products purchased from authorized retailers are covered by our standard warranty. Products purchased from unauthorized sellers may not be eligible for warranty service. Visit our Where to Buy page for a list of authorized retailers.